Troubleshooting

Having trouble with your SenseGlove product? Here’s a few simple steps you can follow to solve them yourself.

Nova Glove Troubleshooting

SenseCom comes with a built-in Nova Glove troubleshooter. Once the glove is connected, right click on the blue icon to bring up a toolbar. Click the “Troubleshoot” button to open the Nova Troubleshooter.

Check your Thumb sensor cable(s)

Is your digital hand not moving? Are you unable to complete the calibration process? Calibration cannot complete unless you have moved each sensor on the Nova. This includes the thumb abduction sensor, which is connected to a cable that comes out of the hub just above the knuckle of your index finger.

Sometimes, it is possible for this cable to get caught underneath your “tracking mount”: The optional hardware that is used to connect a controller or Vive tracker to your Nova Glove. If you have a tracking mount attached, make sure the thumb abduction cable is not stuck.

Nova Glove keeps disconnecting

When the Nova Glove is paired to two devices that run SenseCom or SGConnect at the same time (For example, a Desktop PC and Oculus Quest 2), a conflict can occur: Both devices will detect a possible Nova connection, and will keep taking over the connection from one another.

Ensure that you only have one instance of SenseCom (or Android App that uses SGConnect) running at one time.

Vive Tracker Troubleshooting

Virtual hands not on the right orientation?

This is a known issue with the OpenVR plugin for UnityXR: When your trackers are set to the “held in hand” role, introduced as the new default in SteamVR v1.22, the plugin returns a different rotation for all other settings. Setting your Vive Tracker Role to any other role fixes this issue.

With your tracker(s) connected and SteamVR running, right-click on any tracker icon, and select the “Manage Trackers” option. This will open an options window. In this window, click on a second “Manage Trackers” button to open the tracker roles window. Click on the “Tracker Role” dropdown menu, and assign any role other than “Held in Hand”. You might need to restart SteamVR for this change to be applied.

Virtual hands not on the right location?

The tracker of your right glove may be assigned to the left hand, and vice versa. If you’re running a SenseGlove demo, you can swap these using the ‘S’ key, or via the options menu in the top left.

Alternatively, restarting SteamVR and truning on the tracker attached to your right hand first, followed by the tracker on your left hand, then launching your appilation again should also work.

Unity / Demo Troubleshooting

Can’t see your hands, but you do see the controller model? Then your glove may not be properly paired and connected (yet). Can’t see your hands or a controller model? Then your wrist tracking device (Vive Tracker, Quest Controller, etc) is not turned on or properly tracked by your HMD yet.

Still having trouble?

You can contact SenseGlove Developers via our contact form. We will aim to answer your question within two working days. If you have run a Troubleshooter built into SenseCom before, please attach it to your request so that we may better diagnose the problem.